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Connie hopes you are excited by your finds and love them as much as we do. Our returns policy is as follows:

  • All pre-loved sales are final. No returns, exchanges or credits will be issued
  • All Gift Card sales are final. If the gift card is not redeemed in full, the balance is valid for 1 years from the date of issue. If the entire value of the gift card is not redeemed within 1 year the balance will be forfeited. Connie Gift Cards are not returnable, redeemable for cash or transferable
  • All Jewellery sales are final. Due to health and safety any jewellery item cannot be returned
  • Sale items are final
  • Shipping costs for returns will be at your expense unless the item has been deemed faulty

All NEW item sales can be exchanged, or a credit note issued withing 14 days of purchase provided the item is returned in perfect condition along with proof of purchase. Packaging and tags must also be in original condition.

No refunds will be given unless the item is deemed faulty and where a replacement cannot be offered.

You can always contact us for any return question at Connie - we are always open.



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